Return policy

Thank you for shopping with us! We appreciate your support and want to ensure your satisfaction with our products. As our items are made-to-order, we have established the following return policy:

1. No Returns: Due to the customized nature of our products, we cannot accept returns on made-to-order items unless they arrive damaged or defective. We strive to provide you with the highest quality products, and if there is an issue with your order, please contact our customer service team within 5 days of receiving your item.

2. Damaged or Defective Items: In the unfortunate event that your made-to-order item arrives damaged or defective, please notify us immediately. We will require photographic evidence of the damage or defect to process your claim effectively. Our customer service team will guide you through the necessary steps to address the issue and provide a suitable resolution, which may include a replacement or refund.

3. Order Cancellation: As our items are made specifically for you, cancellations can only be made within [insert number of hours or days] of placing the order. After this period, we will have already begun the production process, and cancellations will no longer be possible.

4. Accurate Product Information: We strive to provide accurate and detailed product information, including size, color, material, and customization options, to help you make an informed purchase decision. Please review all product details carefully before placing your order to ensure that you receive the desired item.

5. Shipping and Handling: Shipping and handling fees are non-refundable, except in cases where an error was made on our part, such as sending the wrong item or a defective product. If such an error occurs, please contact our customer service team, and we will work to resolve the issue promptly.

6. Customer Support: We are committed to providing excellent customer support. If you have any questions or concerns about our return policy or need assistance with an order, please reach out to our customer service team. We are here to help and will do our best to address your inquiries in a timely and satisfactory manner.

Please note that this return policy applies specifically to made-to-order items. For any other products not classified as made-to-order, our standard return policy may apply, and you can refer to it separately.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions of our return policy for made-to-order items.

We appreciate your understanding and support of our made-to-order business model. Your satisfaction is important to us, and we will continue to strive for excellence in providing you with high-quality products.